MOVO is the delivery service for Agadir's online sellers. You hand us the order, we deliver to your customer, collect the payment on your behalf and pay you the money the same day. You advance nothing, you hire no one, and you stay in control of your customer relationship. The rate is negotiated according to your monthly volume.

The real problem with COD in Agadir

E-commerce parcels collected from a seller by MOVO in Agadir

Selling on Instagram or TikTok in Morocco means selling cash on delivery. It is what customers expect, and it is also what costs the seller the most. Three things hurt.

The first is money tied up. With a national carrier, the payment arrives one to two weeks after delivery. In the meantime, your cash flow is blocked while you need to buy more stock.

The second is the refusal rate. An order delivered by a stranger who rings without warning is refused far more often than an order announced by phone before arrival.

The third is returns. A refused parcel goes to the depot, waits, then comes back to you. You pay for the outward trip, sometimes the return, and you get the goods back several days later.

How we deal with these three points

Daily payment

Money collected during the day is handed to you the same day or the next morning, not in two weeks.

Call before delivery

The driver calls the customer before setting off. This greatly reduces refusals and no-shows.

Immediate return

A refused parcel comes back to you within the day, not after a stay at a depot.

Delivery within hours

Your customers in Agadir are delivered the same day, which no national carrier offers.

How it works in practice

An Instagram seller's order delivered cash on delivery by MOVO

Step 1

You send the order

Customer's name, phone, address, contents, amount to collect.

Step 2

We pick up

The driver comes to your home or workshop, at a fixed time slot or on demand.

Step 3

We deliver and collect

Call before arrival, parcel handed over, exact amount collected.

Step 4

You receive the money

Payment of the amount collected, minus the delivery fee, with the day's summary.

Who it is for

Instagram and TikTok sellers

Clothing, cosmetics, accessories, handmade products. The most common case in Agadir.

on quoteFrom 10 parcels/month

Online shops

E-commerce sites and sales pages with a regular flow of local orders.

on quoteFixed time slot

Artisans and producers

Homemade pastries, ready meals, argan oil, local produce sold online.

on quoteOn demand

Resellers and dropshippers

Local orders to deliver fast, without going through a national carrier.

on quoteVolume

Pricing

There is no public price list for COD, because the price depends on three things: the number of parcels per month, the Agadir neighbourhoods where your customers live, and whether we come to you once a day or for each order. A seller with twenty parcels grouped in the morning does not pay the same as a seller with three orders spread across the week.

Message us with your approximate volume and your usual areas, and we will give you a firm rate. We take no percentage of your sales: we are paid the delivery fee, nothing else.

An example day

MO Business accountInstagram seller

Hello, I have 6 parcels for today. Pickup at my place in Founty around 10am09:02

Noted. The driver will come at 10 am. Send the list of customers with addresses and amounts.09:04

Sent. Total to collect: 2 340 MAD09:11

5 delivered, 1 refused in Tilila, parcel recovered. Collected 1 890 MAD. Payment this evening with the summary.18:40

PaymentSame day

What we ask of you

A valid phone number for every customer, without exception: it is the key to a high delivery rate. A precise address with neighbourhood, street and floor, not just a neighbourhood name. A clear, final amount to collect, given before the driver sets off. And parcels sealed and labelled on your side: we carry, we do not pack.

Delivery areas for sellers

We deliver to your customers in all 31 neighbourhoods we cover, from central Agadir to Ait Melloul, Inezgane and Taghazout. If your customers are concentrated in a few areas, tell us: it directly affects the rate we can offer you. Details are on the delivery areas page. For businesses with a physical shop, see the business delivery page instead.

Questions about COD and e-commerce

How do I deliver my Instagram orders in Agadir?

Open a MOVO business account by messaging +212 605-577990. Each day you send us the list of your orders with addresses and amounts, a driver collects the parcels from you, delivers to your customers, collects the payment and pays you the money the same day.

When am I paid after delivery?

The same evening or the next morning, with a summary of parcels delivered, refused and amounts collected. Unlike national carriers, there is no one-to-two-week delay.

Do you take a percentage of my sales?

No. We charge only the delivery fee, negotiated according to your volume. The amount collected from your customer comes back to you in full, minus that delivery fee.

What happens if the customer refuses the parcel?

The parcel is returned to you within the day, without going through a depot. The delivery fee is still due since the driver made the trip, but you get your goods back immediately and can resell them the next day.

And if the customer does not answer the phone?

The driver tries to reach the customer before setting off. If there is no answer, the delivery is postponed rather than made for nothing, and we let you know so you can contact her yourself.

Is there a minimum number of parcels?

No, but the preferential rate starts from around ten parcels a month. Below that, you can order per delivery, at the normal rate for the delivery neighbourhood.

Do you come and pick up the parcels from me?

Yes. Either at an agreed fixed time slot, for example every morning at ten, or on demand when an order comes in. The fixed time slot is cheaper if you have a regular flow.

Do you deliver outside Agadir?

We cover Agadir and Greater Agadir, as far as Inezgane, Dcheira, Ait Melloul, Lqliaa, Aourir and Taghazout. For orders outside this area, a national carrier is more suitable.

Can I track my deliveries live?

No, there is no live tracking on a map. To check the status of a delivery, message us on WhatsApp at +212 605-577990 and we will reply quickly.

Start delivering

Send us your order volume and your pickup neighbourhood on WhatsApp: we will suggest a setup that fits your shop.

Message us on WhatsApp +212 605-577990

E-commerce delivery in Agadir — Cash on delivery | MOVO