This policy describes how MOVO processes the information provided by its customers in connection with its delivery services in Agadir. It has been drawn up in accordance with law 09-08 on the protection of individuals with regard to the processing of personal data.
The principle: we collect the minimum
MOVO has no app, no customer area and no customer database. There is no account, no profile and no centralised history.
The only information we hold is what you give us in a WhatsApp conversation or by phone when placing an order. It stays in that conversation, on your phone as on ours.
Information processed
| Information | Why |
|---|---|
| Phone number | To reach you during the delivery and on arrival |
| First name or surname | To identify the recipient at handover |
| Delivery address | To deliver the order |
| Contents of the order | To make the purchase requested |
| Pick-up address | To locate the business concerned |
No other information is requested or needed to provide the service.
What we never collect
No bank details
Payment is made in cash on delivery. We do not store any card.
No password
There is no account to create, so no login details to protect.
No identity document
We do not ask for a CIN, a passport or any proof.
No health data
A prescription you send is used only by the pharmacist. We do not make use of it.
The special case of prescriptions
When you send a photo of a prescription for a pharmacy order, this image is used solely to allow the pharmacist to dispense the prescribed medicines.
It is not used, analysed or passed on to any third party other than the pharmacy concerned. The contents of your order are never commented on by the driver or disclosed to anyone. The bag stays closed between the counter and your door.
You can ask us to delete this image from the conversation at any time.
Retention period
The information stays in the WhatsApp conversation for as long as the conversation exists. This retention makes it possible to find a delivery in the event of a complaint and saves you from having to give your address again with each order.
You can ask for the conversation to be deleted at any time, or delete it yourself on your side.
Sharing of information
The information needed to carry out a delivery is passed on to the driver in charge of it: your name, your address, your number and the contents of the order. This sharing is limited to the delivery concerned.
No information is sold, rented, transferred or passed on for commercial or advertising purposes, to anyone.
Information may be disclosed to a competent authority only upon a legal request.
Business customers
For shops and online sellers with a business account, we also process the contact details of the recipients you send us in order to make the deliveries.
You remain responsible for collecting this data from your own customers and for informing them. MOVO uses it exclusively to carry out the deliveries requested and does not keep it longer than necessary.
The website
This website is hosted on the Blogger platform, published by Google. It has no contact form, no registration and no customer area.
We use Google Analytics to measure the website's traffic statistically: number of visitors, pages viewed, approximate origin. This data is aggregated and does not allow you to be personally identified.
How cookies work is detailed in our cookie policy.
Communications go through WhatsApp, a service published by Meta Platforms. Use of this app is subject to the terms and privacy policy of its publisher, over which MOVO has no control.
If you prefer not to use WhatsApp, you can order with a simple phone call, with no difference in service or price.
Your rights
In accordance with law 09-08, you have a right of access, rectification and objection regarding the information concerning you.
In practice, these rights can be exercised immediately: write to us in the WhatsApp conversation to ask for an address to be corrected, an image to be deleted, or the whole conversation to be erased. We act on it without delay.
Security
Having no database is our main protective measure: there is no customer file that could be compromised.
The phones used to manage orders are protected by a lock, and access to conversations is limited to the people in charge of the service.
Changes to this policy
This policy may change. The applicable version is the one published on this page.
Contact
For any question or request regarding your information, write to +212 605-577990 or see the contact page.