This page brings together the most frequently asked questions, with a short answer and a link to the detailed page. If you cannot find yours, write to +212 605-577990: someone replies within a few minutes.
Ordering
How do I place an order with MOVO?
Send a WhatsApp message to +212 605-577990 with three pieces of information: where to pick up, where to deliver, and what to collect. You receive the price within a few minutes. Details on the order a delivery page.
Do I need to install an app?
No. Everything goes through WhatsApp or by phone. No account, no password, no bank card. See delivery without an app.
Can I order if I don't know the shop?
Yes. Describe what you are looking for, even vaguely, and we identify the nearest open shop.
Can I write in Darija or English?
Yes. Darija, French or English: we reply in the language of your message. Our French site: agadir-livraison.com.
Can I schedule a delivery in advance?
Yes. Give the time you want: we book a slot and plan the driver's departure around it.
Prices and payment
How much does a delivery cost in Agadir?
From 15 to 65 MAD depending on the neighbourhood. Full list by area on the delivery prices page.
Is the cost of the purchases included?
No. The price announced is for the delivery only. The cost of the purchases is added, at the till receipt price, with no mark-up.
How can I pay?
In cash on delivery, only. No deposit, no card, no advance payment. Details on the payment methods page.
Is there a minimum order amount?
No. A delivery for a single item is accepted like any other order.
Can the price change after I order?
The price announced is firm. It only changes if you modify the order, add an address, or if waiting on site goes well beyond the expected time, and we let you know beforehand.
How can I pay less?
Group several purchases into one delivery, let us choose the nearest shop, or order together. See cheap delivery driver in Agadir.
Delivery times and areas
How long does a delivery take?
30 to 60 minutes on average. Details by area and by type of order on the delivery times page.
Which neighbourhoods do you serve?
31 areas of Agadir and Greater Agadir, as far as Inezgane, Ait Melloul, Aourir and Taghazout. Full list on the delivery areas page.
My neighbourhood is not listed, what should I do?
Send your address: most areas of Greater Agadir are covered on request, even without a dedicated page.
Do you really deliver 24/7?
Yes, Sundays, public holidays and Ramadan included. How night service works is detailed on the 24/7 delivery driver in Agadir page.
Does the driver come upstairs?
Yes, up to your door, at no extra cost. Give the floor when you order.
What we deliver
What can I get delivered?
Meals, medicines, shopping, parcels, documents, keys, supplies, flowers and gifts. Full list and exclusions on the what can you get delivered page.
Does the shop have to be a partner?
No. The driver orders and pays like a normal customer. No prior agreement is needed.
How much can you carry?
About fifteen kilos per trip, that is two to three bags. Beyond that, we arrange a second run.
Are there products you refuse?
Yes: alcohol, illegal products, weapons, dangerous products, live animals, cash on its own and high-value items.
Do you deliver fresh or frozen products?
Yes, in an insulated bag and by direct trip. Mention it when ordering so the driver comes equipped.
During and after the delivery
How do I track my order?
Write in the same WhatsApp conversation. A person tells you where the driver is and how much longer it will take. There is no map tracking.
What happens if a product is unavailable?
The driver calls you from the shop before buying anything. You choose a replacement or cancel at no cost if nothing has been bought.
Can someone else receive the order?
Yes. Give their first name and the exact amount to have ready. We never hand an order to a child alone without your express instruction.
What should I do if there is a problem with an order?
Write in the conversation for the delivery concerned. The terms are on the returns and refunds page.
Can I cancel an order?
At no cost as long as the driver has not set off and nothing has been bought. After purchase, the goods are delivered and charged.
Businesses and recruitment
Do you work with businesses?
Yes: a dedicated driver at peak times, pricing per delivery or as a package, collected payments paid back daily. See delivery for businesses.
I sell online, how do I deliver to my customers?
With a business account including cash on delivery and same-day payout. Details on the e-commerce and COD page.
How do I become a MOVO driver?
Send your application by WhatsApp with your neighbourhood, your vehicle and your availability. Requirements on the become a driver page.
How long has MOVO been around?
Since 1 October 2025 in Agadir. More than 3,000 customers, 4,000 deliveries and 30 active drivers. See about us.
Your question isn't here?
Write to us. Someone replies within a few minutes, at any hour.